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Commonly Asked Questions
What payment methods do you offer for subscriptions?
We accept the major credit cards Visa, MasterCard and American Express for both yearly and month-to-month subscriptions for our venue booking and management software platform. In addition, for yearly subscriptions, we accept payment by check. If you are located outside of the U.S., you will be charged in U.S. dollars and your credit card company will convert the transaction amount to your local currency.
Can we be invoiced for our subscription payments?
Yes, but for yearly subscriptions only. We do not offer the invoicing option for month-to-month subscriptions.
How do we upgrade from the free trial account to a paid subscription?
It's pretty easy. Log into your trial account; click on the "Subscribe Now" button in the left navigation bar; and follow the instructions provided. After your trial ends, you can still log in and upgrade to a paid subscription. All information you added to your trial account will carry over to your paid subscription when you upgrade.
Can I upgrade or downgrade from my current plan?
Most certainly. You can always upgrade or downgrade your plan/package at any time. If you are upgrading, we will prorate the first payment for your new pricing plan based on any remaining credits you have on your existing plan.
Can we cancel our account at any time? Do you provide refunds?
You can cancel your account whenever you want. When you do, your account will be set to close at the end of the current billing cycle and you will not be billed again.
We do not offer refunds, which includes refunds for unused time/credits and/or for yearly subscriptions.
What happens to our data if we want to reopen a closed account?
When you cancel, we save the data in your account so that when you return your account is as you left it. We do reserve the right to delete data from accounts that have laid dormant for 2 years or more.
What kind of data security protocols/systems do you have?
To protect against major data loss, we conduct daily remote backups of our venue management platform and database. In addition, we employ secure socket layer (SSL) protection and encryption between our servers and your devices; server-side firewall protection; and best practices to protect against breaches.
What does the onboarding process look like?
We want you and your team to get up and running fast, so we offer these complimentary premium services with all yearly plans:
- Data importing (call for details)
- 3 hours of custom training (web-based live sessions)
- API integrations assistance (via Zapier)
- Dedicated account executive
- Phone support (M-F, 8:30am-4:30pm Mountain Time)
Also, we offer these additional self-serve support resources for all accounts if you have quick questions or want to dive deep into our features:
- Help Center articles
- How-to videos
- Email and live chat support
