Owner's Resources | Product Support | Frequently Asked Questions (2024)

FAQs

Why does my Vitamix keep stopping? ›

Your Vitamix® motor is designed with Automatic Overload Protection to prevent it from overheating. If the motor shuts off, follow these instructions: Turn off the power switch for up to 45 minutes to reset. Reset time will be extended if high room temperatures exist.

Why does my Vitamix machine smell like it's burning? Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.

Why does the display screen on my Ascent™ Series blender show a circle with a line through it? This symbol is there to let you know there is not a container seated on the motor base properly, so you will not be able to start the machine. Once you place a container on the motor base, the symbol will disappear.

The high-pitched sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.

If the motor shuts off, press the black reset button on the bottom of the machine. Power Cord: Your machine is equipped with a long power cord.

Vitamix machines should last up to ten years with proper care. They don't come with a lifetime warranty, so following care instructions is essential. Can you use a Vitamix as a food processor? Vitamix blenders can perform food processor functions like blending and chopping but can't slice or do more controlled tasks.

In addition, the Vitamix motor is designed to protect itself from overheating. If the motor should overheat, it may emit a burning smell. Turn the power switch off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist.

Why doesn't Vitamix make a glass container? Our Research and Development Team is continuously researching product development. Currently, they have not found a suitable glass container design to meet the strict safety and performance requirements Vitamix places on its products.

To protect against the risk of electrical shock, do not put the blender base in water or other liquid. 4. Unplug from outlet when not in use, before putting on or taking off parts, and before cleaning.

Here are the top reasons we choose Vitamix over a cheaper blender any day: Build Quality: Vitamix blenders are designed with restaurant-grade heavy-duty parts. The motors in their blenders are much larger than anything found in a box-store blender.

Which Vitamix is less noisy? ›

The A3500 is the quietest Vitamix model.

Place the back cover of the sound enclosure on top of the sound reducing pad on the motor base. The Earth Magnets inside the motor base will hold the back cover in place. Install the Sound Enclosure Door by spreading the hinge points and sliding them over the hinge detents on the sides of the back cover.

Blenders have built-in thermal protection that shuts off the motor to prevent overheating. If you've been using the blender for an extended period or have been blending particularly tough ingredients, it may have automatically shut off to protect the motor.

Vitamix® recommends inspecting drive sockets and centering pads weekly using the Blender Care & Maintenance Guide. Check for nicks, cracks, or gouges in the outer surface. If any are present, replace. Inspect the inner gear teeth of the drive socket.

Containers: Grinding certain herbs and spices in the container/cup will result in cosmetic marring of the container/cup and may cause the blades to wear prematurely. Traces of sand, coarse gritty and abrasive herbs will also cause the blades to wear prematurely.