January 2023
These suggestions don't work because it's not an Xbox issue or an internet issue, it's a Madden issue. I have FIFA, another EA game, and this aspect of the game works perfectly fine (i.e. I'm not experiencing the same issues with FIFA that I am with Madden). This has been an issue since Madden came out for me.
I contacted EA's support team about this and they said, "As I have checked that this is known issue and many players are facing the same issue over the world. Just to inform you that this is issue has been already highlighted with dedicated team. I request you to kindly wait for some time."
When I asked how EA's support team will get in touch with me and let me know once the issue has been resolved, they said, "As per the investigation, I have found that this is a known issue to us. Our dedicated teams are working hard on the issue to fix it at earliest. I would request you to please keep an eye on our official Website and Social media page for further updates and information. You may follow the below links for reference- 1. Twitter page link-https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor 2. Official website- www.ea.com or help.ea.com"
So EA's best effort to help us with an issue that has been happening since the game came out, an issue that prevents their customers from being able to login to their EA account and play their game online is basically "Idk we'll try to figure it out and you can keep an eye on our website to see if we ever actually figure out a solution."
I got this same runaround response with three customer service agents. Finally, the fourth customer service agent said EA's support team would email me once they have a solution to this problem, but the fact that this issue has been going on since the game was released and they still do not have a solution does not have me feeling very hopeful.
This is absolutely ridiculous.
